Terms of Website Build and Monthly Services
Last Modified: December 7, 2025.
These Terms of Website Build ("Terms") govern the relationship between RiviWeb Digital LLC, ("Riviweb," "we," "us," or "our") and you ("Client," "you," or "your") in relation to the creation, development, and maintenance of websites ("Website") by Riviweb for the Client. By engaging Riviweb's services, you agree to be bound by these Terms.
Ownership of Intellectual Property
RiviWeb acknowledges that all original content provided by the Client for the Website remains the exclusive property of the Client. The transfer of copyright for the overall website design is contingent upon the full-price payment of related fees, and/or any outstanding balance by the Client on or before the due date. In the event that the Client fails to settle the balance by the due date, RiviWeb Digital reserves the right to revoke the transfer of copyright, returning ownership to RiviWeb Digital LLC, and suspend the Client’s account until the balance is paid in full.
Development Work
All coding, programming, and development work undertaken by Riviweb in the creation of the Website shall be the exclusive property of Riviweb Digital LLC, unless otherwise agreed upon in writing.
The Use of Third-Party Software
Riviweb may utilize third-party software, plugins, or tools ("Third-Party Software") in the development of the Website. The Client acknowledges and agrees that such Third-Party Software shall remain the property of its respective owners.
License and Usage
Riviweb may obtain licenses or permissions to use Third-Party Software on behalf of the Client, solely for the purpose of building and operating the Website. Any terms and conditions imposed by the owners of the Third-Party Software shall apply.
Design Elements
Except for design elements covered by a licensing agreement, any custom design elements created by Riviweb specifically for the website will become the property of the client upon full payment for services rendered and receipt of copyright-related fees.
The client is required to provide all brand assets within five days of our written request or the creation of their RiviWeb account, whichever comes first. Additionally, the client is responsible for any fees associated with the licensing of custom images and videos.
Client Usage of Digital Assets
All digital assets created by Riviweb Digital LLC, including but not limited to custom graphics, website visuals, and social media content, are provided to the client with limited usage rights restricted solely to their originally intended application. Custom website graphics are licensed exclusively for use on the client’s website and may not be repurposed, reproduced, or distributed via social media, third-party platforms, or any other medium—including the use of website screenshots—without prior written consent or a separate licensing agreement issued by Riviweb Digital LLC. Likewise, social media content produced by Riviweb Digital LLC is limited to use on the specific social media platform(s) for which it was created, and may not be used in print, advertising, or any other context without express written permission and/or an appropriate licensing agreement. Clients are strictly prohibited from presenting any Riviweb-created assets as their own intellectual property. Extended usage rights may be granted upon request and are subject to additional terms and fees as defined by Riviweb Digital LLC.
Conditional Complimentary Copyright Assignment and Website Access
In circumstances where RiviWeb provides discounts, waived fees, complimentary services, or other concessions exceeding $5,000.00 in total value, and RiviWeb nevertheless assigns its copyright interest in the completed website to the Client without charging its standard copyright transfer fee, such complimentary copyright assignment is conditional and subject to the continuing terms set forth in this section.
In consideration of RiviWeb waiving its standard copyright transfer fee, the Client agrees that access to the website’s WordPress administrative dashboard or backend, administrative console, hosting environment, website files, plugins, themes, database, source files, custom code, development tools, FTP/SFTP, control panel, or any other area that permits structural, design, programming, or development modifications will not be provided, disclosed, or shared with any outside web designer, developer, agency, contractor, consultant, IT provider, or other third party for the purpose of performing website design, programming, development, or modification services, except as expressly authorized by RiviWeb in writing and subject to the conditions of the copyright assignment.
This restriction is intended to protect the integrity, functionality, security, presentation, and quality of the work associated with the RiviWeb name, including RiviWeb’s attribution appearing in the website footer. If work performed by an outside party alters the website to a degree that RiviWeb can no longer reasonably stand behind its quality, functionality, security, performance, or presentation, RiviWeb reserves the right to remove its name and attribution from the website and to require payment of any applicable attribution-removal fee.
Should the Client wish to obtain unrestricted freedom to provide website development or administrative access to another designer, developer, agency, contractor, consultant, IT provider, or other third party, the Client may elect to convert the conditional complimentary copyright assignment to an unrestricted copyright transfer by paying RiviWeb’s standard copyright transfer fee, calculated as $1,000.00 or twenty percent (20%) of the total value of the website and related development, whichever is greater.
In addition to the applicable copyright transfer fee, a fee of $1,500.00 shall be payable to RiviWeb for removal of the RiviWeb name and attribution from the website footer and any other location in which RiviWeb is identified as the website designer, developer, or provider.
Upon payment in full of the applicable copyright transfer fee and attribution-removal fee, the third-party development access restrictions arising specifically from the conditional complimentary copyright assignment will no longer apply, and the Client may engage outside designers, developers, agencies, contractors, consultants, or IT providers at the Client’s discretion and responsibility. Any subsequent work, modifications, repairs, security issues, compatibility issues, loss of functionality, performance problems, or other changes made by or resulting from the involvement of an outside party shall thereafter be the responsibility of the Client and the outside party performing such work.
Payment of the copyright transfer and attribution-removal fees does not, by itself, entitle a third party to access RiviWeb-owned or RiviWeb-managed servers, hosting accounts, infrastructure, systems, software licenses, development tools, or accounts serving other RiviWeb clients. Any such access remains subject to RiviWeb’s general Third-Party Restricted Access, hosting, security, and server policies. If unrestricted third-party development requires the website to be transferred to hosting or infrastructure outside RiviWeb’s management or control, any applicable transfer, migration, account balance, technical, or other fees must be paid before RiviWeb is required to facilitate such transfer.
Riviweb Digital LLC Usage of Digital Assets
Upon the client’s acceptance of the project and instruction to launch the website or mobile application, Riviweb Digital LLC reserves the right to use any digital assets created by Riviweb Digital LLC, as well as client-supplied assets incorporated into the platform, for promotional purposes. This includes but is not limited to featuring the completed project or announcing new client partnerships across Riviweb Digital LLC’s marketing channels, such as its website, social media profiles, and other digital platforms. This usage is solely intended to showcase our work, demonstrate our capabilities, and highlight successful collaborations.
Use of Open Source Media and Client Responsibility
Riviweb Digital LLC endeavors to select open-source or royalty-free images, music, video, and other media assets believed to be suitable for use on social media platforms and web platforms. However, licensing terms may vary by jurisdiction, platform policies may change, and third-party usage rights may be revised over time. Accordingly, it is the sole responsibility of the client to monitor their social media channels for compliance.
In the event the client receives a copyright infringement notice or similar claim, it is the client’s sole obligation to investigate the validity of the claim and, if warranted, take prompt action to remove or replace any infringing materials.
Riviweb Digital LLC shall not be held liable for any damages, claims, or penalties arising from the client’s use of such media assets. Clients assume all responsibility and associated risk for the use of open-source or royalty-free media. Furthermore, Riviweb Digital LLC will only publish content to a client's social media platforms after receiving explicit approval from the client and or under a monthly plan, in which case it is the sole responsibility of the client to monitor their social media channels for compliance.
Third-Party Restricted Access
Website management access, including access to the WordPress administrative dashboard or backend, provided by RiviWeb Digital LLC (“RiviWeb”) is granted exclusively to the Client and is intended for the Client’s authorized use only. The Client may not share, transfer, disclose, or otherwise provide WordPress login credentials, administrative credentials, or other website management access to any third-party developer, designer, agency, consultant, IT provider, contractor, employee, representative, or other outside party without the prior written authorization of RiviWeb.
For the security, stability, and integrity of websites hosted, maintained, or otherwise managed by RiviWeb, no third party may access, administer, modify, or make changes to the WordPress dashboard or backend, website files, plugins, themes, code, database, hosting account, server, FTP/SFTP, control panel, development tools, or any other administrative or technical environment without RiviWeb’s prior written authorization. Possession of the Client’s login credentials does not constitute authorization for a third party to access or modify the website or any RiviWeb-managed system.
If a Client requests that a third party be granted access, RiviWeb reserves the right to approve or deny such access and, if approved, to determine the appropriate level, duration, and method of access. RiviWeb may require identification of the individual or company receiving access, establish reasonable security requirements, create temporary or restricted credentials, require appropriate backups or other safeguards, and charge applicable administrative, technical, security, backup, or access-configuration fees when RiviWeb personnel are required to prepare for or facilitate such access.
Any third-party access authorized by RiviWeb at the Client’s request is undertaken at the Client’s risk. RiviWeb shall not be responsible for errors, security vulnerabilities, malware, data loss, service interruptions, configuration changes, software conflicts, performance degradation, loss of functionality, or other damage resulting from the actions or omissions of an authorized third party. If third-party activity requires RiviWeb to investigate, repair, restore, secure, reconfigure, troubleshoot, or otherwise remediate the website, WordPress installation, hosting account, server environment, or related systems, such work shall be considered outside the Client’s standard hosting or maintenance services and may be billed at RiviWeb’s then-current applicable rates.
RiviWeb reserves the right to immediately restrict, suspend, or revoke third-party access when RiviWeb reasonably determines that such access presents a security, operational, performance, technical, or infrastructure risk to the Client’s website, WordPress installation, RiviWeb’s server environment, or any other website, system, or service hosted or managed by RiviWeb.
For security purposes and to enforce this Third-Party Restricted Access provision, RiviWeb reserves the right to monitor, log, and review IP addresses, login activity, access records, user activity, and other available technical information associated with access to the WordPress administrative environment, websites, hosting accounts, servers, administrative systems, and related infrastructure managed by RiviWeb. Such information may be used to identify unauthorized or undisclosed third-party access, investigate security concerns, protect RiviWeb-managed infrastructure, and enforce RiviWeb’s access, hosting, maintenance, and security policies.
Unauthorized sharing of credentials or permitting an undisclosed or unauthorized third party to access the WordPress administrative environment, website, hosting account, server, or other RiviWeb-managed system constitutes a violation of these Terms. RiviWeb reserves the right to restrict or suspend administrative or technical access when reasonably necessary to protect the Client’s website, RiviWeb’s server environment, or other websites and systems hosted or managed by RiviWeb.
Notwithstanding the foregoing, if the Client’s website is subject to a conditional or complimentary copyright assignment, third-party access shall also be subject to the additional terms and restrictions governing that copyright assignment. RiviWeb’s authority to approve third-party access under this section does not waive, supersede, or modify any copyright-transfer fee, attribution-removal fee, access restriction, or other condition applicable to a conditional or complimentary copyright assignment.
Privacy Policy and Terms of Use
RiviWeb Digital LLC provides a general Privacy Policy and Terms of Use for websites as a courtesy to our clients. It is the client’s sole responsibility to review, revise, and tailor these documents to fit their specific industry, operations, and legal obligations. Clients are also responsible for updating these documents annually, or as needed, at their own expense. RiviWeb does not provide legal advice and is not liable for any issues arising from the use or misuse of these documents.
GDPR & CCPA Compliance
RiviWeb Digital LLC strongly recommends that all clients maintain full compliance with applicable data privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). However, it is the sole responsibility of the client to ensure that their website remains fully compliant with these and any other relevant privacy regulations.
While RiviWeb may provide guidance or include basic privacy and terms templates during the website development process, clients are solely responsible for reviewing, customizing, and updating these documents to meet their specific business needs and legal requirements. RiviWeb does not offer legal advice and does not assume liability for a client’s failure to comply with GDPR, CCPA, or any other applicable laws.
Clients are advised to consult with a qualified legal professional and review their website policies on a regular basis to ensure continued compliance.
Acceptance of Website Design
By making the website live, the client acknowledges and accepts the final design of their website as presented. The client has up to three business days to request any minor changes to the site. After this period, any additional change requests will be billed at $75.00 per hour for general modifications, and up to $150.00 per hour for redesigns or custom coding.
Software
Any themes, website builders, plugins, platforms, applications, or other software identified or referenced in the Client’s contract are provided to demonstrate Riviweb Digital LLC’s commitment to using professional, high-quality software, premium themes, builders, and development tools in the creation and management of the Client’s project. Specific software referenced in the contract is not intended to constitute a guarantee that such software will be used exclusively or throughout the duration of the project. As Riviweb gathers additional information regarding the Client’s objectives, technical requirements, functionality, design preferences, integrations, performance needs, and other considerations during onboarding, development, and implementation, Riviweb may, at its sole discretion, substitute, supplement, or replace any referenced software when Riviweb determines that doing so will better serve the Client’s project or achieve the best overall result. Decisions regarding software selection, substitution, configuration, and implementation shall be considered internal technical and development decisions of Riviweb and shall not require Client approval, provided that any substituted software will be of equal or greater professional quality and will provide substantially equivalent or greater functionality, features, or capabilities appropriate to the Client’s project.
Scheduling Software Training
If your contract includes WordPress training, it will commence only after the website project is complete and you have approved the final product. Customers will not have access to the website console during the build process or while programming is in progress. Unless otherwise stated in your paperwork, most projects include up to 2 hours of free software training (to be completed within 15 days of the first one-hour session). Additional training beyond this limit will be charged at regular rates.
WordPress & Website Management Training
WordPress training is intended to provide the Client with the practical knowledge necessary to manage and update the routine content of the completed website within its established design, structure, and functionality. Training includes a general walkthrough of the WordPress administrative dashboard and navigation; understanding the basic difference between pages, posts, and media; creating, editing, publishing, and managing blog posts; adding a new page using the website’s existing page layouts, templates, sections, or established design structure; editing and formatting text; adding, replacing, resizing, and managing images through the Media Library; adding or embedding video and other standard media; creating and editing links and buttons where applicable; duplicating existing sections or content elements when supported by the website’s builder; and performing other routine content-management functions necessary for the Client to maintain the existing website.
Training may also include instruction on routine website-management functions that are specifically applicable to the Client’s completed website, including managing menus, categories, tags, featured images, basic page settings, comments where enabled, user-access functions appropriate to the Client’s assigned role, and other standard content-management features included in the website as delivered.
Training Session Recording and AI Note-Taking Policy
Riviweb Digital LLC strictly prohibits the recording, reproduction, transcription, or automated capture of its training sessions by any means. This includes, but is not limited to, audio or video recording devices, screen-recording software, artificial intelligence (AI) note-taking or transcription services, meeting assistants, bots, and similar technologies. No portion of a Riviweb training session may be recorded, transcribed, reproduced, or electronically captured without Riviweb Digital LLC's prior written authorization.
This policy protects Riviweb's proprietary training methods, instructional processes, workflows, procedures, and other intellectual property developed through its professional experience.
Riviweb training is conducted as a structured instructional process in which information is presented in a deliberate sequence. This approach is intended to help the Client understand the platform correctly, preserve the integrity of the website and its underlying systems, and learn appropriate procedures before progressing to more advanced functions. Training is not intended to serve as a recorded information-transfer session in which the maximum amount of material is presented for later review without regard to instructional sequence or comprehension.
Clients are encouraged to take reasonable written notes and ask questions throughout the training session. Riviweb may also determine the appropriate order, pace, and depth of instruction based upon the Client's website, contracted services, technical proficiency, and progress during the session. The objective of training is to provide the Client with a practical working understanding of the functions included within the applicable training scope while minimizing the risk of improper changes that could adversely affect the website, its design, functionality, integrations, or configuration.
WooCommerce Training When Included in the Contract
Comprehensive WooCommerce training is included only when the Client’s contract specifically provides for the configuration and development of a functional WooCommerce online store. The installation or presence of WooCommerce software, by itself, does not constitute a fully configured WooCommerce store and does not include comprehensive WooCommerce setup, configuration, development, or training.
When a fully configured WooCommerce online store is included within the Client’s contracted scope of work, training will cover the WooCommerce functionality implemented for that website and the practical operation and management of the completed online store. Depending upon the features included in the Client’s contracted store, training may include WooCommerce dashboard navigation; general store settings; creating, editing, duplicating, categorizing, and managing products; product types, attributes, variations, pricing, sale pricing, inventory, stock status, SKUs, categories and tags; sizing, preparing, uploading, replacing, and managing product images and galleries; creating and managing downloadable and virtual products; configuring permitted download limits, expiration settings, and other digital-product restrictions; creating and managing the established product presentation for downloadable or digital products; managing coupons and other standard promotional features; and installing or activating additional WooCommerce functionality specifically included within the contracted scope.
Training may also include instruction regarding the configuration and management of applicable tax settings based upon tax information and requirements supplied or approved by the Client or the Client’s qualified tax professional; shipping zones, shipping methods, shipping classes, rates, fees, and applicable geographic restrictions; payment methods and payment-gateway settings included within the contracted store; cart and checkout settings, features, and available options; customer accounts; order confirmation and other automated WooCommerce emails; order statuses; refunds and cancellations where supported by the applicable payment system; customer and order management; inventory management; processing and navigating sales; WooCommerce analytics and sales reports; exporting and downloading available store, order, customer, or product data; and importing and exporting product or other supported data through CSV files.
Where applicable to the contracted store, training may also address product reviews, related and upsell products, cross-sells, product visibility, downloadable-product permissions, order notes, fulfillment workflows, basic store-maintenance procedures, testing the customer purchasing process, and understanding the normal workflow from product creation through checkout, payment, order processing, fulfillment, and reporting.
WooCommerce training is limited to the functionality, extensions, payment systems, shipping methods, integrations, and store features that are included in the Client’s contract and configured by Riviweb Digital LLC as part of the completed website. Training does not include instruction or configuration for additional extensions, payment gateways, shipping systems, accounting platforms, inventory systems, marketplaces, subscriptions, memberships, point-of-sale systems, third-party services, or other functionality that was not included within the Client’s contracted scope of work. Such functionality may require additional development, configuration, licensing, or training and will be separately quoted when requested.
Riviweb Digital LLC does not provide legal, accounting, or tax advice. Any training concerning WooCommerce tax settings is limited to demonstrating and configuring the functionality of the software based upon information, rates, jurisdictions, exemptions, classifications, or other requirements supplied or approved by the Client or the Client’s qualified tax professional. The Client remains responsible for determining the taxes, laws, regulations, disclosures, shipping restrictions, refund policies, privacy requirements, and other legal or regulatory obligations applicable to the Client’s business and online sales.
Limitations of Standard WordPress Training
Standard WordPress training is content-management and website-operation training and does not constitute web design, web development, software configuration, or technical administration training. Unless expressly included elsewhere in the Client’s contract, training does not include instruction in creating new or custom website designs; redesigning or materially altering existing layouts; creating new templates, headers, footers, or other structural design components; developing new website functionality; custom coding, HTML, CSS, JavaScript, PHP, or database work; modifying themes or theme files; configuring or troubleshooting plugins; configuring software that was not included within the contracted project; server or hosting administration; DNS or email configuration; API development or third-party software integrations; database administration; security configuration; performance optimization; advanced SEO configuration; troubleshooting technical conflicts; or other backend, development, design, or advanced administrative tasks.
The purpose of included WordPress and, when applicable, WooCommerce training is to enable the Client to confidently operate and manage the day-to-day content and functionality of the website as delivered. Included training is not intended to teach professional web design, website development, programming, systems administration, or advanced WordPress development skills.
Training is limited to the number of training hours specifically provided for in the Client’s contract. Additional training, repeat training, training requested after the included training period has been completed, training for newly added software or functionality, or instruction in web design, advanced WordPress administration, WooCommerce development, backend configuration, software configuration, or other advanced technical subjects may be provided by Riviweb Digital LLC under a separate agreement or approved scope of work at Riviweb Digital LLC’s then-current applicable professional rate.
Liability
Riviweb shall not be held liable for any issues, errors, or damages arising from the use of third-party software, including plugins or any other software used in the development or maintenance of the website. The Client agrees to indemnify and hold Riviweb harmless from any claims, losses, or damages related to the use of third-party software.
While Riviweb’s maintenance plan includes regular updates of plugins and other software, the Client is responsible for any fees associated with resolving critical errors (which, while rare, may occur) resulting from software conflicts. Such fees will not exceed $500.00 for WordPress websites and will not exceed $1,500.00 for custom-coded platforms unless otherwise stated in the web development contract.
In the event of data loss due to software conflicts, Riviweb will restore the website using available backups. If the on-server backups are unavailable, Riviweb will attempt to restore the website using the Client’s cloud backup, if applicable.
Protection of Confidential Information
Both parties agree to treat any confidential information exchanged during the Website build as confidential and shall not disclose it to any third party without prior written consent.
Exceptions
Information shall not be considered confidential if it is publicly available, already known to the receiving party, or rightfully obtained from a third party.
Delays Caused by Client
If the client causes significant delays—exceeding 20 days from the contract date or the date Riviweb Digital LLC ("Riviweb") receives payment (whichever is later)—that hinder the progress of development, design, or otherwise prevent Riviweb from fulfilling its obligations under the contract (including these Website Terms of Build), such delay shall constitute a breach of contract. In such an event, Riviweb reserves the right to withdraw from the project without issuing a refund. Furthermore, Riviweb shall not be obligated to perform or deliver services beyond any contractually defined end date, including those determined by the expiration of associated subscriptions or other time-bound agreements.
Termination by Client
The Client may terminate the Website build project at any time by providing written notice to Riviweb. In such cases, the Client shall compensate Riviweb for the work completed up to the date of termination, and pay the remaining balance of the contract in full.
Termination by Riviweb
Riviweb reserves the right to terminate the Website build project if the Client breaches these Terms, or fails to provide the necessary materials or cooperation to complete the project.
Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of Macon Georgia, Bibb County without regard to its conflict of law provisions. Any dispute arising under these Terms shall be resolved exclusively in the courts of Macon Georgia, Bibb County.
Branding
RiviWeb branding must be prominently displayed in the footer section across all websites developed or designed by RiviWeb. This includes a direct hyperlink to our official website, Riviweb.com.
Improved Linking Policy
RiviWeb reserves the right to link to your website from RiviWeb.com under the following circumstances: if your website is showcased on our projects page or if it is referenced within a testimonial provided by you.
Web Hosting
Website Security Requirements: All websites hosted on the RiviWeb Hosting VPS Server are required to have an active, RiviWeb-approved SiteLock subscription, which must be purchased by the client at a rate of $29.99 per month. Payments for the SiteLock subscription must be made directly to SiteLock.
The SiteLock subscription must be activated within 24 hours of service activation with RiviWeb. Failure to set up the subscription within this time frame will result in the cancellation of your hosting account.
RiviWeb is not responsible for any malware or security breaches resulting from the customer's failure to activate SiteLock. If your SiteLock subscription is not in place, RiviWeb will notify you via email and you will have 24 hours to remove your website from our server at your own expense. If the website is not removed within this time, RiviWeb will proceed with deleting the entire cPanel account, including all website files, without further notice.
Website Migrations
If you decide to move your website from our VPS server—either voluntarily or due to non-compliance with our SiteLock security requirement—we strongly recommend reaching out to your new hosting provider for assistance with migrating your website files. Their specialized team will be equipped to handle the transfer.
Please note that we do not usually assist with migrating websites or uploading them to third-party cloud services. Any migration to a new host or cloud platform is something you'll need to manage on your own, either by contacting your new hosting provider or by accessing cPanel at your own risk. Many potential issues can arise during this process, and we cannot take responsibility for any complications.
However, if you choose to move your website to a cloud server and require assistance, we would be happy to assist by creating a support ticket for our specialized migration team to handle the transfer. Please note that there is a starting fee of $150.00 per website for this service.
Payments
Payments for website hosting are due upon account setup. Late Payment and Account Suspension Policy - If a web hosting account is not paid within ten days after the due date, a late fee of $50.00 will be applied. Accounts exceeding this grace period are subject to suspension. To reinstate a suspended account, a reinstatement fee of $25.00 must be paid, along with all outstanding balances to bring the account current.
Monthly Specials
Monthly hosting and maintenance plan fees are subject to annual adjustments, which may include increases or decreases unless you are enrolled in a monthly special and actively paying on a month-to-month basis over the term of the special. Any changes to the monthly fees will take effect on December 1st of each year. Clients will be notified via email in advance of any fee adjustments.
Web Development & Web Design Payments
Clients will receive a detailed build quote and invoice before work begins. Work will commence only after payment has been received. For projects under $25,000, full payment is required before the commencement of work. All payments must be made per the terms outlined in the contract or outlined on this page. Any additional work requested by the client or required to complete the project, due to client upgrades, and not included in the original contract, will be billed separately. Payment for additional work is due upon receipt of the invoice. The client’s account may be suspended until the balance is paid in full and may incur a monthly late fee of 10% of the total project cost.
Projects Exceeding $25,000
For web development or mobile application projects with costs exceeding $25,000, you will receive a comprehensive contract upon accepting the initial proposal. This contract will outline a detailed scope of work, timelines, the design approval process, and payment terms. The payment schedule will align with the project's progress to ensure clarity and transparency throughout the development process.
Special Payment Arrangements and Late Fees
If your project costs are divided into equal payments, each payment must be made on or before the specified due date, as there is no grace period. Failure to adhere to the payment schedule will incur a penalty of 10% of the total project cost, which you agree to pay in full, in addition to the outstanding balance. Receipt of your first payment constitutes your agreement to these payment terms and all of the terms and conditions of the website build.
Additional Project Costs
- Extra pages: $500 per page.
- Custom Graphics: $250-$750 per graphic.
- Copywriting: $750 per page.
- SEO: $300 per page.
- Converting files: $20 per file.
- Sourcing images: $20-$60 per image.
- Sourcing Video: $50-$1,000 per video.
Additional Fees Charged Annually on December 1st of each year
- SEO software/SEO analysis and update: $99.00.
- Website optimization (if you load new files that exceed the recommended file size) $200.00.
Software Conflict Resolution and Website Protection
As part of routine website maintenance, and particularly following WordPress core, theme, plugin, security, or other software updates, Riviweb Digital LLC may identify software conflicts or compatibility issues that could affect the proper operation of a client’s website. When such issues are identified, Riviweb Digital may immediately perform appropriate conflict-resolution testing, troubleshooting, configuration adjustments, software revisions, or other industry-standard corrective measures reasonably necessary to help prevent or resolve website downtime, reduced functionality, display errors, broken forms, theme or plugin conflicts, performance issues, or other software-related disruptions.
Because timely intervention may be necessary to protect the functionality, security, and integrity of the website, Riviweb Digital is not required to obtain prior client authorization before performing standard software conflict-resolution services covered by this provision. This authority also allows Riviweb Digital to protect the quality and integrity of websites that publicly display the Riviweb Digital name or attribution. Standard software conflict-resolution services performed under this provision will be billed to the client’s payment method on file at a flat rate of $199.00 per incident.
For custom-coded websites, or in circumstances where Riviweb Digital determines that resolution will require custom development, extensive remediation, or services resulting in charges exceeding $199.00 for a single incident, Riviweb Digital will notify the client and obtain approval before performing work that would result in charges above the $199.00 standard conflict-resolution fee.
Client Deliverables
The client is responsible for providing all necessary brand assets, including but not limited to logos, images, videos, taglines, and any other information requested by us that is essential for the ongoing progress of the project. Failure to deliver these assets in a timely manner, causing significant delays in project completion (more than 14 days) will result in a monthly fee of $650.00 or 10% of the total project cost, whichever is greater. This fee will be charged monthly until the project is completed.
Cancellation and Refunds
RiviWeb has a no-cancellation policy and does not provide refunds. Note: Discounted Services: If you choose to cancel any discounted services, such as hosting, social media marketing, SEO services, or any other service selected by you, before the end of the contract term, cancellation fees may apply. Additionally, for services that were paid upfront on an annual or term basis, please note that refunds will not be provided for any unused portion. If a discount was applied to the service and it’s canceled early, the remaining balance for the term will be forfeited. We are happy to work with you to ensure a smooth transition if cancellation becomes necessary.
By engaging Riviweb's services, the Client confirms that they have read, understood, and agreed to the Terms of Website Build outlined herein. These Terms may be updated or modified by Riviweb Digital LLC at any time, at its sole discretion, to reflect changes in services, legal requirements, or business practices. It is the sole responsibility of the Client to review the Terms of Website Build periodically for any such updates. All updates are intended to clearly define and govern the terms under which Riviweb provides services, and continued use of Riviweb's services constitutes acceptance of the most current version of these Terms.
